Policies

Authenticity Guarantee

Chicago Consignment is committed to buying and selling only 100% authentic luxury brands. Entrupy’s artificial intelligence device is used to scientifically authenticate Louis Vuitton, Hermes, Chanel, and more.  Bababebi provides authentication for our very high-end pieces.  All other items not supported by Entrupy are authenticated with other reputable outside third party authenticity experts.  We authenticate every item before listing it for sale.  We guarantee authenticity or will provide a full refund! 

Sales Tax

Sales tax will be added to all items shipped within Illinois. There is no sales tax for items shipped outside of Illinois.

Returns

Our goal is to find the piece that's just right for you! 

If you are not completely satisfied with your item, please follow the return instructions below.

1 - Email contact@ChicagoConsignment.com within three days of receiving the item. 

2 - Do not remove the security tag.  This will automatically VOID the return.

3 - Carefully package the item, pay return postage and provide tracking on or before the fifth day of receiving. 

When we receive your return, we'll review it within one to two business days.  Please include all of the "comes with" pieces, including the certificate of authenticity.  The piece should be unworn and in the same condition as when received. Chicago Consignment will provide a store credit for the original purchase price less shipping.

Layaway

Layaway can be arranged on any item!  We ask for a 25% non-refundable down payment.  Layaway plans must be paid off within three months.  Payments are made via PayPal invoice and installments are at your own discretion.  There are no extra charges for items on layaway!

Condition Ratings

New Condition = Brand new, never used with or without tags

Exceptional Condition = Excellent pre-loved condition with a few signs of wear

Very Good Condition = Great condition, but, signs of normal use

Good = Visible wear

Trademark Disclosure

Louis Vuitton, Chanel, Hermes, and others are registered trademarks of those companies. Chicago Consignment is not affiliated with or represent any of these companies in anyway.  You are purchasing a new or pre-owned item privately owned or consigned by Chicago Consignment. 

Privacy Policy

This Privacy Policy discloses the privacy practices for chicagoconsignment.com.  This notice applies solely to the information collected by this website.  It will notify you of the following: 

1. What personally identifiable information is being collected from you through the website, how it is used and with whom it is shared
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information. 

Information Collection, Use, and Sharing

Chicago Consignment is the sole owners of the information collected on this website.  We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

We will only use your information to respond to you regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this policy.

Your Access to and Control over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any
• Change/correct any data we have about you
• Have us delete any data we have about you
• Express any concern you have about our use of your data

Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data) that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline.  Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at 630-460-9800 or via email at contact@chicagoconsignment.com.